Need Help?

Please browse our frequently asked questions below.

What are the system requirements?

You can watch content on PCs running Windows 7+ to Windows 10, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV or Roku, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from your phone or computer. Detailed instructions are below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

macOS 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay to an AppleTV or compatible device, or our dedicated TV app to watch on your TV.

Can I watch content on my Android device?

Yes, you can watch content using Chrome on Android 6.0 or later.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router or wireless broadcasting device.

How do I play the movie on my TV?

If you have an Apple TV, Chromecast, Roku, Firestick or any similar device or smart TV, set your computer or mobile device to “airplay” or “cast” to the TV device. Unlock the program on Eventive Virtual Festival, then set your player window to full-screen using the icon at the lower right.

See our detailed instructions for our dedicated Apple TV and Roku apps below.

I'm seeing a black screen where the movie should be, but audio plays normally.

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds.

Can I rewind and start over?

Yes, you have complete access to the entire program during your watch window.

My movie won’t play! (General troubleshooting steps)

Please confirm that you are not on a VPN (Virtual Private Network).

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or facebook login) to the preferred account.

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials.

You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

How long can I watch the movie?

When you unlock the movie, you will see an indication of how long you have to start watching below the “watch now” button on the film page. After you’ve started watching the movie, the indication will change to show you how much time is left to finish.

Can I rewind and start over?

Yes, you have complete access to the entire program during your watch window.